Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Seller: You must be considered an adult in the state or province of your residence and our location, generally speaking 19 years or older, to purchase from this site.
VERY IMPORTANT: OUR TOYS ARE RECOMMENDED FOR CHILDREN 3 YEARS OLD AND OLDER. ALWAYS SUPERVISE PLAY TIME, REGARDLESS OF THEIR AGE. WE ARE NOT LIABLE FOR ANY MISUSE OF OUR PRODUCTS.
WARNING: ALWAYS REMOVE ALL PACKAGING (ESPECIALLY PLASTIC BAGS) FROM THE PLUSH TOYS BEFORE GIVING THEM TO THE CHILDREN. THIS IS TO PREVENT ANY RISK OF SUFFOCATION.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined, the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We reserve the right to cancel and refund your order without shipping the product, if we foresee issues arising with your delivery location due to mistakes, incomplete information or non-existing addresses entered in your “bill to” or “ship to” addresses. In this case, we will make an attempt to contact you to notify you of the situation and to try to correct it before cancelling your order.
Products out of stock
Our “out of stock” items will be updated on our website on a daily basis. However, due to wholesale orders, it is possible that when you place your order an item becomes “out of stock” before we are able to update that information on our site. We greatly apologize for the inconvenience of this scenario. If this happened, and you have already made a payment to us, we will reimburse the full order including shipping charges immediately. We will also contact you to notify you of the situation. Rest assured, if your item become out of stock when we receive your order, we will always notify (provided you gave us the correct email information) and return your payment back to you via paypal within 48 hrs of having received your payment.
Shipping Policies
Please ensure that your billing and shipping information is detailed and correct. Make sure you are shipping to an address where the products can be delivered to (if the delivery person is not given access into a complex, building, etc, it will be very difficult to deliver your order. Please provide a residential or commercial address with easy and reasonable delivery access. Any notes you can add to your order can help.
Shipping will be paid for by the buyer in the amount calculated by Canada Post plugin at the time of purchase. The buyer will select his or her preferred shipping method and rates will be calculated based on the shipping/billing information provided during your order and checkout and based on your selected shipping method. The seller has no control over the fees provided by Canada Post.
All items are shipped within 24 business hours, after having received your payment confirmation via paypal.
Very important:
If you select a shipping method that cannot be tracked, seller will provide you with proof of shipping via the email you provided us with, but seller will not be held responsible for any loss, delays or damage during shipping. With this option, once the item(s) are taken to the shipping company, you agree that it is considered as “delivered” to the seller. Seller only uses Canada Post as a shipping company due to its reliability and excellent service.
If you select a shipping method that can be tracked and there is any loss, delay or damage during delivery, please feel free to contact us with information about your order so we can address your situation immediately. Please provide us with your name and order number so we can follow up with your order.
The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer. Seller will do its best to ensure your full satisfaction. All items are wrapped in an individual plastic bag before being placed inside a box. Each box is then labeled with the information you provide us with.
Please ensure your address, email and phone number all correct and valid.
We will keep proof of our shipping with your order, to be able to provide to paypal if they request that information from us. All orders will have proof of shipping with Canada Post receipt and/or tracking information.
All orders are shipped via Canada Post. The length of time it will take to arrive depends on the shipping method you selected. We recommend choosing a tracked shipping option.
Shipping address
Please ensure that your address and all billing and shipping information are correct when you place an order. Please ensure you provide us with a valid and correct email and phone number so we can contact you in the case of any questions or updates. If you made any mistakes, please contact us immediately. If the shipper can’t find your address, while attempting to deliver, the order will be returned to us, in which case a second delivery charge would apply once we receive the corrected information from you. To avoid the need for a second delivery attempt, delays and extra charges, please review your address and information carefully before you place your order (or immediately after). This will help us serve you better 🙂
Refund/Return Policy
Items are entitled to be refunded or exchanged if the buyer notifies the seller within 30 days of the date of purchase. The buyer must contact the seller by email: contact@wittlebuddies.com with the reason for refund or the item they would like to exchange for. Shipping charges incurred for returned products is the responsibility of the buyer. The item returned must be in NEW, immaculate conditions, clean and without any damage, with all labels, original bag and box.
Once we receive the product we will notify you.
All our products are inspected before shipping. Please only return your item for refund or exchange if it is in NEW conditions. A second shipping charge will apply if you wish to exchange your product.
Cancellation
An order may be cancelled up until payment has been marked as “shipped”, which means that your order has already been placed with our suppliers. While your order is still in being processed by Wittle Buddies (up to when it is marked as “shipped”) , we are able to cancel and do a full refund.
Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: contact@wittlebuddies.com You can be sure we will do our best to resolve your situation immediately. Each case will be looked at individually and the seller will be in contact as soon as we are able to. We always do our very best to ensure your satisfaction.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. The seller is responsible for reviewing the item is safe and assumes all risk or damage pertaining to the products. Seller is also responsible for using the product according to specifications and recommended ages (3+)
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Any dispute arising out of such use of the website is subject to the laws of British Columbia, Canada.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these terms and conditions, and that you understand our privacy policies.
You can read our Privacy Policies here.
contact@wittlebuddies.com and we will be happy to answer any questions that you may have.
Thank you!
Wittle Buddies